Customer Experience Futurist, Blake Morgan, joins the podcast to talk about the “Experience Economy,” artificial intelligence and why tomorrow’s customers need to be targeted today.
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Blake Morgan: The Customer of the Future
Blake Morgan is a leader in customer experience. She is a keynote speaker and customer experience futurist and author of two books on customer experience.
Her second book is called “The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow’s Business“.
She has worked with Comcast, Allstate, Genentech, Accor Hotels, Accenture, Adobe, Cisco, Parker Hannifin, Ericsson, Verizon, Omron and more.
Blake is a guest lecturer at Columbia University as well as adjunct faculty at the Rutgers executive education MBA program.
Connect with Blake Morgan
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Yours in strength,