Customer Experience Futurist, Blake Morgan, joins the podcast to talk about the “Experience Economy,” artificial intelligence and why tomorrow’s customers need to be targeted today.
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Blake Morgan: The Customer of the Future
Blake Morgan is a leader in customer experience. She is a keynote speaker and customer experience futurist and author of two books on customer experience.
Her second book is called “The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow’s Business“.
Her first book was “More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.”
She has worked with Comcast, Allstate, Genentech, Accor Hotels, Accenture, Adobe, Cisco, Parker Hannifin, Ericsson, Verizon, Omron and more.
Blake is a guest lecturer at Columbia University as well as adjunct faculty at the Rutgers executive education MBA program.
Connect with Blake Morgan
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Yours in strength,
Hanley
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