Customer Experience Futurist, Blake Morgan, joins the podcast to talk about the “Experience Economy,” artificial intelligence and why tomorrow’s customers need to be targeted today.
Find your favorite way to listen to new episodes:
Or you can watch every episode on YouTube.
Blake Morgan: The Customer of the Future
Blake Morgan is a leader in customer experience. She is a keynote speaker and customer experience futurist and author of two books on customer experience.
Her second book is called “The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow’s Business“.
She has worked with Comcast, Allstate, Genentech, Accor Hotels, Accenture, Adobe, Cisco, Parker Hannifin, Ericsson, Verizon, Omron and more.
Blake is a guest lecturer at Columbia University as well as adjunct faculty at the Rutgers executive education MBA program.
Connect with Blake Morgan
If you enjoyed this episode, please click here to subscribe and never miss an episode of the podcast!
Yours in strength,